This role will be based onsite in Cork, with travel required to client sites across Europe.

Purpose:

This position will be responsible for providing timely onsite support to customer and post-sales implementation of all company equipment and services worldwide. To support the reputation for quality customer service, this position is expected to meet customer expectations by delivering prompt, accurate, and courteous service. We are an ISO 13485 company that provides hydrophilic coating applications for medical devices manufactured worldwide. Providing process development and application services for those customers wishing to outsource the coating of their devices or to refine the coating process prior to purchasing coating equipment.

Responsibilities:

Install and replace equipment, parts, and components
Perform training at customer site on equipment in groups up to 10 people
Work in ISO qualified clean room environments
Read, understand, create, and edit schematics and drawings to effectively detect and resolve issues of electrical and mechanical components of coating equipment
LabVIEW programing with the ability to service in-house R&D manufactured equipment
Report the status of all required service to the company and the customer with good documentation
Provide strategies to improve efficiency and effectiveness to the Business Unit Manager
On call phone and remote support for customers
Technical transfer specialist that performs on-site customer training
Perform other duties as required

Requirements:

Technically minded individual with interest in electrical /automation systems
Experience dealing with electrical systems
Insurable driving record, current driver license and reliable transportation for travel to customer sites
Valid Passport or the ability to obtain one
Ability to travel globally including rent cars, obtain visas, and get required vaccinations
Knowledge and experience working with ISO 13485 or ISO 9000 environment
Computer literacy, specifically Microsoft Word, Excel, PowerPoint
Experience troubleshooting and repairing mechanical, electromechanical, and/or electronic equipment
Proven customer service skills, preferably in a fast-paced, dynamic environment
Self-starter and independent worker with excellent verbal and written communication